TERMS AND CONDITIONS

Effective Date: 23/10/25
Website: www.subfloortradesupplies.com.au

Welcome to Subfloor Trade Supplies. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.

1. General Information

This website is operated by Subfloor Trade Supplies (“we”, “our”, “us”). We supply wholesale floor preparation products to trade and industry professionals. By using this website, you confirm that you are at least 18 years old and are accessing it for business or trade purposes.

We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates on this page. It is your responsibility to check this page periodically for changes. Continued use of the site after any changes means you accept those updates.

2. Products and Availability

All products listed on our website are subject to availability. We make every effort to ensure product information, descriptions, and pricing are accurate. However, we do not guarantee that all details are always up to date, complete, or error-free.

We reserve the right to discontinue products, change specifications, or adjust pricing at any time without notice.

3. Pricing and Payment

All prices are shown in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.
Payment must be made in full before orders are processed or dispatched, unless otherwise agreed in writing (e.g., approved trade accounts).

We accept payment via [insert accepted methods, e.g. credit card, EFT, or PayPal].

We reserve the right to refuse or cancel any order if there is suspicion of fraud, pricing errors, or payment issues.

4. Orders and Acceptance

Submitting an order through our website constitutes an offer to purchase goods. Orders are only accepted once payment is received and a confirmation email has been issued.

We may refuse or cancel any order at our discretion, including but not limited to issues of stock availability, pricing errors, or account status.

5. Shipping and Delivery

We ship orders within Australia using trusted courier and freight partners.

Delivery times may vary depending on your location and stock availability. Estimated delivery times are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by freight carriers, supply chain disruptions, or circumstances beyond our control.

6. Returns, Refunds, and Exchanges

We aim to supply quality products to our trade customers.

Please inspect goods upon delivery. If you receive damaged or incorrect items, notify us within 7 days of receipt at  info@subfloortradesupplies.com.au.

Returns are accepted only for faulty, damaged, or incorrectly supplied goods, provided they are unused and in original packaging.

Change-of-mind returns are not accepted for wholesale or trade sales.

Approved refunds or exchanges will be processed once goods are received and inspected.

7. Warranties and Liability

To the extent permitted by law, we exclude all warranties, express or implied, relating to our products or website content.
Where goods are supplied to consumers as defined under the Australian Consumer Law (ACL), statutory guarantees apply and cannot be excluded.

Our liability is limited, at our discretion, to the replacement of goods, refund of the purchase price, or supply of equivalent goods.

We are not liable for indirect, incidental, or consequential losses arising from the use of our products or website.

8. Trade Accounts

Approved trade account holders agree to abide by the payment terms specified in their account agreement.

We reserve the right to suspend or cancel trade accounts for late payments or breach of terms. Interest may be charged on overdue amounts in accordance with applicable law.

9. Intellectual Property

All content on this website—including text, images, graphics, logos, and product information—is the property of Subfloor Trade Supplies or its content providers and is protected by copyright and trademark laws.

You may not reproduce, distribute, or use our content without prior written permission.

10. Privacy

We respect your privacy. Any personal information collected through this website will be handled in accordance with our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of Queensland, Australia, and you agree to submit to the exclusive jurisdiction of the courts in that state.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Subfloor Trade Supplies

Email:  info@subfloortradesupplies.com.au