TERMS AND CONDITIONS
Effective Date: Oct 2026
Website: www.subfloortradesupplies.com.au
Welcome to Subfloor Trade Supplies. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.
1. General Information
This website is operated by Subfloor Trade Supplies Pty Ltd (ABN 38 688 678 202) ("we", "our", "us"). We supply wholesale floor preparation products to trade and industry professionals. By using this website, you confirm that you are at least 18 years old and are accessing it for business or trade purposes.
We may update these Terms and Conditions by posting the new version on this page. An update applies to orders accepted after it is posted and does not change an order we have already accepted.
2. Products and Availability
All products listed on our website or online store are subject to availability. We take care to keep product information and descriptions accurate and confirm the product details for your order before accepting it.
An item marked "Pre-order" is not ready for collection. We will agree an expected collection date with you in writing before accepting the preorder or taking payment for it. We will notify you promptly of delays and will not change the agreed date without your agreement.
If the goods are not ready by that date, you may cancel the affected preorder and receive a full refund of anything paid for it, including associated charges. This applies whether or not we have accepted it and does not limit any other rights or remedies you have under applicable law.
We may discontinue products or change the range displayed. This does not change an order we have already accepted.
3. Pricing and Payment
For email orders, we confirm the price in Australian dollars, any applicable GST, any agreed additional charges and the total payable in writing before you agree to proceed.
If you order through our website or online store checkout, prices are in Australian dollars. The applicable GST and total payable are shown before you submit your request. The prices submitted with your request apply if we accept it, subject to the pricing error process below.
Payment options and payment timing are those shown at checkout or agreed by email. Unless approved credit terms apply, payment is due in full before goods are handed over at collection. This allows payment at pickup where that option is offered.
If we find a pricing error before acceptance, we will correct the information and provide a corrected quote for you to accept or decline. If you decline, we will promptly refund anything paid for that request.
Once accepted, the agreed price applies to that order only. We will not change it without your agreement.
4. Orders and Acceptance
Email orders are placed by emailing info@subfloortradesupplies.com.au with the product name, pack size and quantity. If you order through our online store, you submit your request at checkout through your customer account. Both are requests to buy.
An automatic order email or acknowledgement confirms receipt only. It is not acceptance. Agreeing an expected preorder collection date does not itself constitute acceptance.
We provide the applicable terms and confirm the product details, total payable, payment terms and collection arrangements before you agree to proceed or pay. Any proposed changes require your agreement. An order is accepted only when we expressly confirm acceptance in writing, for example in an email confirming acceptance and that your goods are ready for pickup.
We may decline a request before acceptance. You may withdraw it before acceptance. In either case, we will promptly refund anything paid for it.
Once accepted, the agreed price and terms apply. Later website or store updates do not change that order.
If we cannot supply an accepted order, we will tell you promptly and discuss the available options. We will not substitute goods without your agreement. If an order or part of it is cancelled, we will promptly refund all amounts paid for the cancelled part, including associated charges. This does not limit any other rights or remedies you have under applicable law.
5. Collection and Delivery
Orders are normally collected from our Main Outlet at Unit 1/17 Neumann Road, Capalaba QLD 4157, Monday to Friday, 7:00 am to 4:00 pm, once we confirm they are ready. Online store orders are for collection only. Any change to an agreed collection location requires your agreement.
Some products or larger orders may need to be ordered in. Lead times are estimates until our supplier confirms, and we will tell you promptly about any delay. Please do not travel to any collection point until we confirm your order is ready.
If someone is collecting on your behalf, provide their name and your order details in writing before collection.
For some products, we may agree with you to arrange collection directly from our supplier's warehouse or distribution centre. This can proceed only after your order is accepted, paid in full, the arrangements are cleared with the supplier, and the supplier confirms the goods are ready. We will confirm the address, collection hours, any relevant site rules and the collection reference in writing before you travel.
For collection orders paid in full, ownership and responsibility for accidental loss or damage pass when we or the supplier hand the goods to you or your authorised collector. For approved credit orders collected from our shop, responsibility for accidental loss or damage passes at handover, and ownership arrangements must be covered by the separately agreed written credit terms.
Please check the goods when collecting and tell us about any problem as soon as you can. When you collect from a supplier, your order is still with us, not the supplier, and your rights for faulty, damaged or incorrectly supplied goods remain the same. These arrangements do not limit our responsibility for loss or damage for which we are legally responsible.
If we separately agree to arrange delivery for an email order, we will confirm the arrangements, charges and expected timing in writing before you agree to proceed. Delivery timing is an estimate. We will notify you of delays and provide any solution required by law. Responsibility for accidental loss or damage remains with us until you or your nominated recipient receives the goods.
Please contact us if you cannot collect at the agreed time so we can arrange another collection date.
6. Returns, Refunds, and Exchanges
Please check goods on collection or delivery and tell us about any damaged, faulty or incorrect items as soon as you can at info@subfloortradesupplies.com.au. Change-of-mind returns are not accepted for trade or wholesale sales. Faulty or incorrectly supplied goods are handled under our Refund and Returns Policy and the Australian Consumer Law.
7. Warranties and Liability
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law.
Where goods are supplied to a consumer as defined under the Australian Consumer Law, the consumer guarantees apply and cannot be excluded.
For goods that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and only where section 64A of the Australian Consumer Law permits it, our liability for failure to meet a consumer guarantee is limited to replacing the goods, supplying equivalent goods, repairing the goods, paying the cost of replacement or equivalent goods, or paying the cost of repair.
This limitation does not apply to the guarantees as to title, undisturbed possession or undisclosed securities. It also does not apply where it would not be fair or reasonable to rely on it.
8. Trade Accounts
Registering or signing into a customer account, placing an order or selecting trade account payment at checkout does not approve trade credit.
Trade account payment is available only where we have separately approved your credit account. The payment terms and ownership arrangements for goods supplied on credit must be agreed separately in writing before supply.
9. Intellectual Property
All content on this website, including text, images, graphics, logos, and product information, is the property of Subfloor Trade Supplies or its content providers and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use our content without prior written permission.
10. Privacy
We respect your privacy. Any personal information collected through this website will be handled in accordance with our Privacy Policy.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of Queensland, Australia, and you agree to submit to the exclusive jurisdiction of the courts in that state.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Subfloor Trade Supplies
Email: info@subfloortradesupplies.com.au
