PRIVACY POLICY

Effective Date: Oct 2026
Website: www.subfloortradesupplies.com.au


At Subfloor Trade Supplies, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


1. Information We Collect

We may collect personal and business information necessary to supply our products and services, including:

  • Name, business name, and contact details (email, phone, address)
  • Billing and delivery information
  • Payment details
  • Account login information (if applicable)
  • Communication history (emails, enquiries, or support requests)

We may also collect non-personal information such as website usage data, IP address, and browser type for analytics and site improvement purposes.


2. How We Collect Information

We collect personal information directly from you when you:

  • Place an order through our website or by phone
  • Open a trade account
  • Subscribe to our mailing list or promotions
  • Contact us for support or product enquiries
  • Interact with our website via cookies or tracking tools

We do not collect personal information from third parties without your consent, except where required by law.


3. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfil your orders
  • To manage trade accounts and payments
  • To communicate about orders, deliveries, or support
  • To send product updates, promotions, or service notices (if you have opted in)
  • To improve our website, products, and services

We will not sell or rent your personal information to third parties.


4. Disclosure to Third Parties

We may share your information with trusted third parties that help us operate our business, such as:

  • Freight and logistics companies
  • Payment processors and banks
  • IT and website service providers
  • Professional advisers (accountants, insurers, legal)

These third parties are required to handle your information in accordance with privacy standards and use it only for authorised purposes.


5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
This includes using secure servers, encrypted payment gateways, and restricted staff access to sensitive information.

While we strive to maintain security, no online platform is completely risk-free. You are responsible for keeping your login details confidential.


6. Access and Correction

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate or outdated.


Please contact us at info@subfloortradesupplies.com.au and we’ll respond within a reasonable timeframe.


7. Cookies and Analytics

Our website uses cookies to improve user experience and gather anonymous analytics data.
You can disable cookies in your browser settings, but some website features may not function properly as a result.


8. Marketing Communications

If you subscribe to our mailing list, we may send you product updates, offers, or newsletters.
You can opt out of these communications at any time by clicking “unsubscribe” in our emails or contacting us directly.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.


10. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:


Subfloor Trade Supplies
Email:  info@subfloortradesupplies.com.au


Refund and Returns Policy


At Subfloor Trade Supplies we supply floor preparation products to trade and wholesale customers. If something is wrong with your order, email info@subfloortradesupplies.com.au and we will work with you to fix it.



1. Faulty, damaged or incorrectly supplied goods

Please check goods when you collect or receive them and tell us as soon as you can if anything is faulty, damaged or not what you ordered. Send your order number and a description or photos of the problem. Where goods are faulty or do not meet the consumer guarantees, you are entitled to a remedy under the Australian Consumer Law, and nothing in this policy limits those rights.



2. Change of mind

We do not accept change-of-mind returns on trade or wholesale orders. If we agree to take goods back as a goodwill gesture, they must be unused, unopened and in their original packaging, and we will confirm the return in writing first.



3. Refunds and replacements

For faulty or incorrectly supplied goods we will offer a refund, replacement or repair as the Australian Consumer Law requires. Approved refunds go back to the original payment method, usually within 5 to 10 business days of us receiving and checking the goods.



4. Returning goods

Please contact us before returning anything so we can arrange it. Where goods are faulty or we supplied the wrong item, we cover reasonable return costs.



5. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.


You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.


6. Contact Us

If you have questions or wish to lodge a return request, please contact:
Subfloor Trade Supplies


Email:  info@subfloortradesupplies.com.au